Explore The World With Us
"Lumela" means 'Hello' in Lozi, encapsulating the essence of our warm and open-hearted welcome to the public. We extend a sincere invitation to experience our services, with the assurance that your choice to 'Travel with Us' will become a recurring preference.
The Team
Get To Know Us
Lumela Travel is a recently founded Zambian-owned travel agency, officially registered in 2023. We possess a substantial wealth of experience spanning more than two decades of combined practice across the United Kingdom, South Africa, and Zambia. This extensive background empowers us to proudly showcase a service delivery characterized by personalization, efficiency, and unparalleled uniqueness.
We foster strong connections with our customers, enabling us to discern the unique requirements of each individual. This meticulous profiling not only facilitates a seamless booking process but also ensures cost-effectiveness. We deeply comprehend the significance of efficiency and, in line with this principle, present optimal and convenient choices while judiciously considering pricing aspects.
Lumela consistently guides customers through alternative options, drawing from a wellspring of constructive feedback, traveler insights, and our profound industry expertise. This strategic approach allows us to recommend the most suitable suppliers, all while upholding our commitment to excellence
Vision
To become your preferred travel agency, we envision providing personalised travel experiences that cater to your needs and preferences. Our commitment is to deliver exceptional service, expert advice, and unforgettable adventures, ensuring that every journey you take with us is not just seamless but enjoyable.
Mission
To provide comprehensive travel services that cater to all your travel requirements, ensuring your peace of mind throughout your journey.We aim to build lasting relationships prioritizing your satisfaction and exceeding your at every turn. Join us as we explore the world together, one incredible destination at a time
Values
Integrity: We uphold honesty in our interactions with customers, suppliers, and the public, fostering trust and transparency.
Efficient Operations: We are committed to ensuring the highest quality in our service delivery.
Innovation: We tailor our products to meet the unique needs of each customer.
Dependability: We maintain unwavering reliability at all times, ensuring you can count on us without hesitation.
At Lumela Travel, we take pride in our industry accreditations and affiliations, which reflect our commitment to excellence and our dedication to providing exceptional service to our clients.
Accreditation, Membership & Affiliation
Our Vision, Mission & Values
Lumela successfully attained IATA accreditation, solidifying our status as an accredited agent. This achievement significantly expands the scope of available travel services and offerings, simplifying direct access to airline sales and corporate agreements. It also enhances data management, enabling a better understanding of customer preferences and fostering strong collaborations with airlines and travel suppliers.
This strategic advantage becomes a powerful driving force, propelling Lumela Travel's growth and global recognition through the obtained international license, establishing an exceptional competitive edge for achieving worldwide success.
Hotels and car hire services acknowledge the significance of an IATA agent by providing access to their systems through Global Distribution Services (GDS). This facilitates streamlined, efficient, and competitive booking processes, ensuring a seamless experience for travellers.
We are also affiliated with the Zambia Tourism Agency (ZTA), a government body responsible for promoting tourism in Zambia. This affiliation enables us to collaborate with ZTA on various initiatives aimed at showcasing Zambia's unique attractions and experiences to both local and international travelers.
At Lumela Travel, we are committed to maintaining the highest standards in the travel industry, and our accreditations and affiliations are a testament to our unwavering pursuit of excellence.
Lumela Travel is a proud member of the Travel Agents Association of Zambia (TAAZ). Our affiliation with this esteemed organization allows us to stay informed about industry trends, best practices, and regulatory changes, ensuring that we continuously deliver exceptional service to our clients.
